Process Mapping & Discovery
See Your Processes Clearly Before You Automate Them
Effective automation starts with deep process understanding. GRAVITI's discovery methodology maps your workflows, quantifies inefficiencies, and identifies the automation opportunities that will deliver the greatest return.
Microsoft Azure
Amazon Web Services
Google Cloud
IBM Cloud
Oracle Cloud- Full flexibility in deployment options. We are not commercial partners of software vendors
Who Is This For?
<p>For organizations preparing to invest in automation and needing a clear, data-driven foundation.</p>
- Process excellence leaders building automation business cases
- IT Directors evaluating which workflows to automate first
- COOs seeking objective analysis of operational inefficiencies
- Automation program managers defining scope and priorities
The Solution
GRAVITI's process discovery combines stakeholder interviews, system log analysis, and process mining to create a comprehensive, accurate picture of how work actually flows through your organization, not just how it is documented.
We map each process end-to-end, identifying bottlenecks, manual handoffs, exception patterns, and rework loops. Quantitative analysis measures cycle times, error rates, and resource utilization for every process variant.
The output is a prioritized automation opportunity register with effort estimates, expected ROI, and dependency mapping, giving you the data-driven foundation to make confident investment decisions.
Connecting to systems already in your organization
Our solutions include integration with popular market systems, as well as any additional system as needed
Discovery Process
- Stakeholder workshops to identify candidate processes and pain points
- System log extraction and process mining analysis
- Detailed process mapping with variant identification
- Quantitative assessment: cycle times, volumes, error rates, and costs
- Automation opportunity scoring and prioritized recommendation delivery
Deliverables & Outcomes
- Detailed as-is process maps for all assessed workflows
- Quantified automation opportunity register with ROI projections
- Prioritized implementation roadmap based on impact and feasibility
- Identified process improvements achievable before or alongside automation
- Data-backed business case for automation investment
Engagement Options
- Comprehensive discovery: full organizational process assessment
- Targeted assessment: focused analysis of specific departments or workflows
- Process mining as a service: ongoing monitoring of process performance
- Workshop-based rapid discovery for time-constrained engagements
Frequently Asked Questions
How long does process discovery typically take?
A targeted assessment of 3-5 processes takes 2-4 weeks. A comprehensive organizational discovery typically requires 6-8 weeks depending on scope.
Do you need access to our systems for process mining?
Yes, we analyze event logs from your ERP, CRM, and workflow systems. All data is handled under strict NDA with enterprise-grade security protocols.
What if our processes are undocumented?
That is actually our most common starting point. Our discovery methodology is designed to uncover actual workflows through observation, interviews, and system analysis, not relying on existing documentation.
Can this be done remotely?
Yes. Our discovery methodology works effectively in both on-site and remote engagements, using screen-sharing sessions, system log analysis, and virtual workshops.
Ready to Discover Your Automation Potential?
Start with a discovery conversation. Our process analysts will help you understand where automation can deliver the greatest impact in your organization.
More in Automation Planning & Implementation
Featured Use Cases
Transform your order-to-cash cycle with intelligent automation that eliminates manual data entry, accelerates processing times, and delivers real-time visibility across every order touchpoint.
Operational Process AutomationDeliver exceptional customer experiences at scale with intelligent automation that routes, prioritizes, and resolves service requests faster while giving your agents the tools and context they need to handle complex issues effectively.
Department-Level AutomationGain complete operational visibility across your automation estate with monitoring that detects issues proactively, tracks performance against SLAs, and gives operations teams the data they need to maintain peak efficiency.
Automation Management & ControlTransform your customer service operations with AI agents that understand context, retrieve accurate information, and deliver consistent responses across every channel. Purpose-built for enterprise scale and compliance.
AI Agents for EnterpriseMove beyond scripted chatbots. GRAVITI's enterprise AI chatbot uses RAG technology to deliver accurate, contextual answers from your organization's knowledge base, with full security and compliance controls.
Knowledge Management & SearchTransform your accounts payable workflow with AI that automatically extracts, validates, and processes invoice data from any format. Achieve 99%+ accuracy with enterprise-grade document intelligence.
AI Document Analysis